Dear Delta,
My husband and I had an appalling experience on your airline
August 12, 2012. We purchased a direct
flight from Cincinnati to Richmond. This
flight was delayed for 5 hours before ultimately being cancelled due to a
mechanical issue. It was a perfectly
clear day, and no other flights were delayed.
I had been advised not to find an alternate route, and to wait until
this flight – which never flew – took off.
No replacement flight was ever scheduled. We were told we could make it back to
Richmond at 5 pm on August 13, a full 25.5 hours later. This was unacceptable for us. We instead re-routed ourselves to DC, finally
arriving at home in Richmond after midnight.
Despite all the hours of waiting, we were on edge waiting for updates
the whole time, as well as negotiating with a gate agent about how to get home. So despite the $6 meal vouchers, at 4 months
pregnant I had to skip dinner.
Below is a breakdown of our financial loss, as well as our
time loss.
Financial
We paid $677.80 for our two round trip tickets. Our outbound flight was fine, so we consider
the loss to be the return flight that never happened, totaling $338.90. This, of course, does not take into account
the fact that we chose a more expensive flight for the benefit of a direct
return home.
We rented a car from Avis, including a one-way drop off
charge. The total cost was $215.33.
Our gas to drive from DC to Richmond was $14.52.
We added a night to our doggy daycare, which totaled $30.
Our extra 24 hours of airport parking was $12.
Total financial loss = $610.75
Time Loss
We departed from Cincinnati 6.5 hours late.
Total time to rent a car, and then drive to Richmond was 3
hours.
Time to return rental car the following day was 1.25 hours.
Time to submit this complaint equals 1 hour.
Total time loss = 11.75 hours
I would like to be refunded $610.75 in full. I was insulted by the arrogant offer to get
$50 off my next Delta purchase by the gate agent. A voucher will not suffice; I need to recoup
my financial loss here. Obviously this
amount does not include compensation for significant time loss or frustration.
This is my first attempt to be refunded. If this does not work, I will turn to social
media – I bet this story and thorough breakdown of injustice would be
popular. My third action will be
contacting the Better Business Bureau.
I look forward to hearing from you soon.
Allison & Andrew Oxenreiter
Never mess with a pregnant woman! Actually my reaction is a loud cheer for you and I have all my fingers crossed that you might actually get some satisfaction. What a nightmare! Good luck.
ReplyDeleteThat's right Barbara! And, even worse, I had to stray from the main theme of my blog - oh the levels to which Delta has hurt me. Sorry you had to read this rant!
ReplyDelete